Village Officials' Human Flourishing: Phenomenology of Public Service Digital Transformation, Ipir, Sikka
Article Sidebar
Main Article Content
Abstract
Centralized digital migration policies trigger exogenous shocks, creating severe normative asymmetry and institutional fragmentation within rural bureaucracies. This research aimed to dismantle the lived experiences of village officials negotiating this systemic crisis by employing a transcendental phenomenological approach in Ipir Village. Through comprehensive interviews and participant observation, empirical findings confirmed that infrastructure disparities ironically compelled frontline bureaucrats to mobilize empathetic discretion to mitigate mechanical system paralysis. Furthermore, severe cognitive pressure was effectively mitigated through intergenerational collaborative governance and a distributed accountability ecosystem. This adaptation process organically catalyzes psychological resilience, transforming technological stuttering into profound environmental mastery and existential meaningfulness in public service delivery. Departing from conventional technocentric reductionism, this study affirms that state bureaucratic resilience is fundamentally sustained by the reliability of human infrastructure. As a prescriptive implication, national policymakers must adopt humanistic institutional design engineering that strictly institutionalizes robust protection systems for the psychological welfare of every state apparatus.
Downloads
Article Details
Section
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
How to Cite
References
Agusman, Yudi, Arafat Yasir, Laode Asrun, and Murni Ratna Sari Alauddin. “Peningkatan Aparatur Desa Dalam Pelayanan Publik Di Era Digital Desa Tirawuta Kecamatan Tirawuta Provensi Sulawesi Tenggara.” Indonesian Journal of Community Services 2, no. 1 (May 17, 2023): 25–30. https://doi.org/10.47540/ijcs.v2i1.863.
Americo, Bruno Luiz, Stewart Clegg, and César Tureta. “From Access Challenges (as Data) to Methodological Insights: Enhancing Qualitative Inquiries in Public Administration Research.” Administration & Society 56, no. 8 (September 25, 2024): 941–71. https://doi.org/10.1177/00953997241263971.
Anggraeni, Shelly Noer, Eny Haryati, and Dian Ferriswara. “Transformation of Public Services of Village and Village Governments by Era Digital.” Konstitusi : Jurnal Hukum, Administrasi Publik, Dan Ilmu Komunikasi 2, no. 2 (March 1, 2025): 68–78. https://doi.org/10.62383/konstitusi.v2i2.513.
Ciancarini, Paolo, Raffaele Giancarlo, and Gennaro Grimaudo. “Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists.” IEEE Access 12 (2024): 22841–65. https://doi.org/10.1109/ACCESS.2024.3363075.
Creswell, John W., and Cheryl N. Poth. Qualitative Inquiry and Research Design Choosing Among Five Approaches. 4th ed. Thousand Oaks: SAGE Publications, Inc, 2018.
Darman, Darman, Maman Musa, Irfan Akadji, Aulia Abdul Rahman, Marsanda Hatiku, Nirva Agrianti, and Farlian B Ma’u. “Penguatan Kapasitas Aparatur Desa Melalui Transformasi Digital Pelayanan Publik.” Jurnal Pengabdian West Science 5, no. 06 (June 15, 2026): 1027–37. https://doi.org/10.58812/jpws.v5i06.3573.
Faozanudin, Muslih, Slamet Rosyadi, and Lilis Sri Sulistiani. “The Preparedness Of Village Governments For The Digital Transformation Of Public Services In Banyumas Regency, Indonesia.” Public Policy and Administration 22, no. 4 (December 19, 2023): 448–62. https://doi.org/10.13165/VPA-23-22-4-05.
Hajar, Siti, and Nur Ambia Arma. “Co-Creating Public Value into Digital-Based Public Service Innovation in the Village Governance.” Otoritas : Jurnal Ilmu Pemerintahan 14, no. 3 (December 9, 2024): 516–38. https://doi.org/10.26618/ojip.v14i3.15891.
Maulana, Rio Yusri, Dimas Subekti, M. Yusuf, Alva Berianysah, and Dinda Syufradian Putra. “Penguatan Kapasitas Digital Dalam Menghadapi Transformasi Digital Untuk Menunjang Penyelenggaraan Pemerintahan Di Desa.” Journal of Rural Community Development 01, no. 02 (2024): 63–76. https://jrcd.unja.ac.id/jrcd/article/view/13.
Mikkelsen, Kim Sass, Jonas Krogh Madsen, and Martin Baekgaard. “Is Stress among Street‐level Bureaucrats Associated with Experiences of Administrative Burden among Clients? A Multilevel Study of the Danish Unemployment Sector.” Public Administration Review 84, no. 2 (March 15, 2024): 248–60. https://doi.org/10.1111/puar.13673.
Moustakas, Clark. Phenomenological Research Methods. California: SAGE Publications, 1994.
Ryff, Carol D. “Psychological Well-Being Revisited: Advances in the Science and Practice of Eudaimonia.” Psychotherapy and Psychosomatics 83, no. 1 (2014): 10–28. https://doi.org/10.1159/000353263.
Volodina, Tamara, and Giuseppe Grossi. “Digital Transformation in Public Sector Auditing: Between Hope and Fear.” Public Management Review 27, no. 5 (May 4, 2025): 1444–68. https://doi.org/10.1080/14719037.2024.2402346.
Widodo, Nikita Amanda Putri, and Tutut Chusniyah. “Teknologi Digital Dan Kesejahteraan Psikologis Karyawan Generasi Z: Tinjauan Sistematis Di Dunia Kerja Modern.” Flourishing Journal 5, no. 8 (August 31, 2025): 462–71. https://doi.org/10.17977/um070v5i82025p462-471.
Yanti, Ovie, Derma S. Gultom, Candra Irawan, Siti Zaadah, Erika Saputri, and Edi Purwanto. “Digitalisasi Desa Dalam Meningkatkan Efektivitas Pelayanan Publik Di Desa Sungai Baung Kecamatan Pengabuan Kabupaten Tanjung Jabung Barat.” Nusantara: Jurnal Pengabdian Kepada Masyarakat 5, no. 3 (July 9, 2025): 153–62. https://doi.org/10.55606/nusantara.v5i3.6197.
Zasada, Magdalena, Mark Yates, Nicola Ayers, Zoë Ide, Sam Norton, James Galloway, and Cath Taylor. “Exploring the Macro-Level, Meso-Level and Micro-Level Barriers and Facilitators to the Provision of Good Quality Early Inflammatory Arthritis (EIA) Care in England and Wales.” RMD Open 7, no. 3 (August 16, 2021): e001616. https://doi.org/10.1136/rmdopen-2021-001616.